BOOKING POLICIES AND INFORMATION
Your Visit Starts Here - Please contact us should you wish further information.
BOOKIING
DEPOSIT
50% of booking total cost taken when booked
BALANCE
Remaining 50% taken automatically 30 days prior to arrival
CANCELLATION POLICY
100% refund within 24 hours after booking (provided the booking is at least 60 days away)
50% refund if cancelled at least 4 weeks before check-in
No refund if cancelled less than 4 weeks before check-in
CHECK-IN/OUT
Check-in 16:00-20:00 (please let us know if you will be arriving after this time)
Check-out 10:00
PETS
Well behaved pets are welcome – maximum of 3 charged at £30/pet/stay
Pets are welcome throughout the bungalow and garden
Pets are not allowed on the furniture
Pets are not to be left unaccompanied
Pet fowling is to be picked up and disposed of in an appropriate manner
Guests should familiarise themselves with Scottish By-Laws and be responsible within the neighbourhood
BINS
We are in an extremely remote location. Please work with us to ensure that rubbish and recycling is moved outside the property, in time to be collected by the Highland Council. A neighbour is available to help move bins down the drive to the roadside for the less mobile - please advise if you require this help.
OTHER INFORMATION
NO SMOKING PREMISES
No Parties
Occupancy and noise monitoring is in place (Minut monitor)
No other guests, other than booked occupants without owners consent
COVID POLICY
MASKS AND SOCIAL DISTANCING
When required by local laws or guidelines, all Hosts and Guests must agree to:
Wear a mask or face covering when interacting in person
Maintain a distance of 6 feet (2 metres) from each other at all times
PLEASE DO NOT TRAVEL TO THE PROPERTY OR AREA IF YOU (or any member of your party) HAVE, OR SUSPECT YOU MAY HAVE COVID. We reserve the right to cancel any booking, without refund, should this be necessary so please consider insurance.
WE OPERATE A 5-STEP CLEANING PROCESS
Step 1: Prepare
Our preparation is efficient and safe. We:
Ventilate the space before and during cleaning, when possible
Use disinfectants approved by our local regulatory agencies for use against COVID-19
Wash/or disinfect our hands regularly throughout the process
Step 2: Clean
Cleaning is when we remove dust and dirt from surfaces such as floors and worktops. We:
Sweep, vacuum, dust, and/or mop areas before sanitising
Wash dishes and laundry at the highest heat setting possible
Wipe down hard surfaces with soap and water
Step 3: Sanitise
When sanitising we use chemicals to reduce the number of bacteria/viruses on surfaces like doorknobs and TV remotes. We:
Spray high-touch surfaces in each room with an approved disinfectant spray
Let the disinfectant sit for the length of time specified on the product label
Allow the surface to air-dry
Step 4: Check
Custom cleaning checklists are followed. We:
Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitised between each stay
Share these best practices with all members of the team
Step 5: Reset
To help prevent cross-contamination, we finish cleaning and sanitising a room before replacing items for the next guest. We:
Wash our hands before replacing guest supplies, linen, and cleaning kits
Safely dispose of or wash cleaning supplies and protective gear
Don’t re-enter a room once it’s been sanitised
Clean our equipment between each turnover
When required by local laws or guidelines, we agree to wear a face covering and maintain a distance of 6 feet (2 metres) should we be interacting with guests.
We agree to implement enhanced cleaning protocol's, and to follow all local laws and guidelines.
We will ensure that all team members follow these guidelines, and we comply with the COVID-19 safety practices.
ENJOYING A SAFE STAY
We very much hope you enjoy your stay at Langridge Highland Home. We would like to take this opportunity to thank you in advance, for looking after our neighbourhood and the surrounding countryside during your stay. This helps us to protect it for those who live in the area and, for future guests to the property…