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BOOKING POLICIES AND INFORMATION

Your Visit Starts Here - Please contact us should you wish further information.

BOOKIING

DEPOSIT

  • 50% of booking total cost taken when booked


BALANCE

  • Remaining 50% taken automatically 30 days prior to arrival


CANCELLATION POLICY

  • 100% refund within 24 hours after booking (provided the booking is at least 60 days away)

  • 50% refund if cancelled at least 4 weeks before check-in

  • No refund if cancelled less than 4 weeks before check-in 


CHECK-IN/OUT

  • Check-in 16:00-20:00 (please let us know if you will be arriving after this time)

  • Check-out 10:00


PETS

  • Well behaved pets are welcome – maximum of 3 charged at £30/pet/stay

  • Pets are welcome throughout the bungalow and garden

  • Pets are not allowed on the furniture

  • Pets are not to be left unaccompanied

  • Pet fowling is to be picked up and disposed of in an appropriate manner

  • Guests should familiarise themselves with Scottish By-Laws and be responsible within the neighbourhood


BINS 

We are in an extremely remote location. Please work with us to ensure that rubbish and recycling is moved outside the property, in time to be collected by the Highland Council. A neighbour is available to help move bins down the drive to the roadside for the less mobile - please advise if you require this help.

OTHER INFORMATION

  • NO SMOKING PREMISES

  • No Parties

  • Occupancy and noise monitoring is in place (Minut monitor)

  • No other guests, other than booked occupants without owners consent


COVID POLICY

MASKS AND SOCIAL DISTANCING

When required by local laws or guidelines, all Hosts and Guests must agree to:

  • Wear a mask or face covering when interacting in person

  • Maintain a distance of 6 feet (2 metres) from each other at all times

  • ​​PLEASE DO NOT TRAVEL TO THE PROPERTY OR AREA IF YOU (or any member of your party) HAVE, OR SUSPECT YOU MAY HAVE COVID. We reserve the right to cancel any booking, without refund, should this be necessary so please consider insurance.


WE OPERATE A 5-STEP CLEANING PROCESS 

Step 1: Prepare

Our preparation is efficient and safe. We:

  • Ventilate the space before and during cleaning, when possible

  • Use disinfectants approved by our local regulatory agencies for use against COVID-19

  • Wash/or disinfect our hands regularly throughout the process

Step 2: Clean

Cleaning is when we remove dust and dirt from surfaces such as floors and worktops. We:

  • Sweep, vacuum, dust, and/or mop areas before sanitising

  • Wash dishes and laundry at the highest heat setting possible

  • Wipe down hard surfaces with soap and water

Step 3: Sanitise

When sanitising we use chemicals to reduce the number of bacteria/viruses on surfaces like doorknobs and TV remotes. We:

  • Spray high-touch surfaces in each room with an approved disinfectant spray

  • Let the disinfectant sit for the length of time specified on the product label

  • Allow the surface to air-dry

Step 4: Check

Custom cleaning checklists are followed. We:

  • Refer to the best practices in each room-by-room checklist to make sure that all areas are cleaned and sanitised between each stay

  • Share these best practices with all members of the team

Step 5: Reset

To help prevent cross-contamination, we finish cleaning and sanitising a room before replacing items for the next guest. We:

  • Wash our hands before replacing guest supplies, linen, and cleaning kits

  • Safely dispose of or wash cleaning supplies and protective gear

  • Don’t re-enter a room once it’s been sanitised

  • Clean our equipment between each turnover

When required by local laws or guidelines, we agree to wear a face covering and maintain a distance of 6 feet (2 metres) should we be interacting with guests.

We agree to implement enhanced cleaning protocol's, and to follow all local laws and guidelines.

We will ensure that all team members follow these guidelines, and we comply with the COVID-19 safety practices.

ENJOYING A SAFE STAY

We very much hope you enjoy your stay at Langridge Highland Home. We would like to take this opportunity to thank you in advance, for looking after our neighbourhood and the surrounding countryside during your stay. This helps us to protect it for those who live in the area and, for future guests to the property…

PRIVACY POLICY